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Eighty five percent of MDI Hospital patients would not want to go anywhere else for their care, a patient rating that exceeds both the state and national average.
According to a recently released survey conducted by the Centers for Medicare and Medicaid Services (CMS), 85 percent of MDI Hospital patients rate their overall experience a 9 or 10, the equivalent of a “best possible” rating, on a scale of 10. Seventy percent of patients statewide rated their Hospitals as high, while nationwide, 64 percent of patients gave their hospitals the coveted rating.
“We have garnered a cabinet full of awards for patient satisfaction,” said Hospital President and CEO Arthur Blank. “But this one is unique in that it measured specific aspects of care that are considered benchmarks by CMS, the federal agency that administers the Medicaid and Medicare.”
The HCAHPS results posted on the CMS website at allow consumers to make objective comparisons between hospitals, and of individual hospitals to state and national benchmarks, on ten important measures of patients' perspectives of care.
The results also show that MDI Hospital scored higher than the average scores for all acute care hospitals in Maine and the nation in all ten benchmarks of care. “The fact that we scored higher across the board than hospitals in Maine and the nation is a measure of our absolute commitment throughout the MDI Hospital organization to our patients,” said Mr. Blank.
“Everyone in our Hospital, from providers to administration to nursing to housekeeping and engineering works tirelessly to ensure a positive experience for our patients. It is truly an organization-wide commitment,” added Mr. Blank.
The report compares results of the Hospital Consumer Assessment of Healthcare Providers and Systems (NCAHPS) survey, a national, standardized survey of hospital patients. HCAHPS (pronounced “H-caps”) was created to publicly report the patient’s perspective of hospital care. The survey asks a random sample of recently discharged patients about important aspects of their hospital experience.
HCAHPS was developed by a partnership of public and private organizations. Development of the survey was funded by the Federal government, specifically the Centers for Medicare & Medicaid Services (CMS) and the Agency for Healthcare Research and Quality (AHRQ).

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