Patients who visit the Hospital or one of our health centers are randomly selected and sent a survey. The survey presents statements about the care the patient received. Each statement represents an indicator of quality. Patients choose one of five responses to each statement, from Strongly Agree to Strongly Disagree, based on their experience. The responses are scored from 0 to 100 in 25 point increments (Strongly Disagree = 0; Strongly Agree = 100). The score for each statement, or indicator of quality, is the average of all the responses for a particular time period. Below are overall scores for groups of similar smaller categories.
Green is for scores equal to or above the state and national averages.
Yellow is for scores between the state or national average.
Red is for scores below both the national and state averages.
|Indicator of Quality||
|US Hospitals |
(April 2013-March 2014)
|Overall Patient Satisfaction||93.11||90.44||93.94|