Mount Desert Island Hospital was one of only ten hospitals in the United States recently awarded for the overall satisfaction of its patients. The Overall Best Performer award, presented by the research firm Avatar International, Inc., was given to the ten hospitals with the highest combined patient satisfaction survey scores across all patient care categories, including inpatient, outpatient, ambulatory surgery and emergency services.
The Hospital also received an award for exceeding patient expectations. “For over a century we’ve provided critical access to quality care for the MDI region, and our patients have come to expect a lot of us. The award for Exceeding Expectations acknowledges our organization’s commitment to continued quality improvement,” stated Hospital President and CEO Art Blank.
“We’re honored to be recognized with these prestigious national awards,” said Mr. Blank. “The MDI Hospital organization is committed to quality in all areas of healthcare, including the experience and satisfaction of our patients,” said Mr. Blank.
This year’s awards were based on the results of surveys conducted by Avatar in 2003. Avatar International, Inc. is a consulting firm that conducts patient satisfaction research for hospitals throughout the United States. Clients include small hospitals, such as MDI Hospital, and large regional facilities with hundreds of beds.
“We’re particularly proud to have compared favorably in terms of patient care with some of the largest facilities in the country,” said Mr. Blank. “This provides further proof that smaller community hospitals like ours provide care that is equal to, and often better than larger facilities.”
MDI Hospital also received five Avatar awards last year for the results of surveys conducted in 2002, including Overall Patient Satisfaction and Exceeding Expectations. Through its Service Excellence Program, the Hospital has tracked survey results and used them to focus its quality improvement efforts.
“We’re thrilled about the awards,” said Service Excellence Coordinator Lisa Fraize. “But we conduct the surveys to ensure that we continue to understand and exceed our patients’ expectations.”