Your Medical Home

Phone: (207) 288-5081
Emergencies: 911

Developed in conjunction with


Patient Satisfaction Awards

  • #1 in Maine 2013 - Mount Desert Island Hospital ranks #1 in Maine according to the results of a national survey of patient ratings. The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), found that MDI Hospital is the top hospital in the state and one of the top three in New England according to patient perspective.
  • Top 20 Critical Access Hospital List - Mount Desert Island Hospital was named one of the Top 20 Critical Access Hospitals (CAHs) for patient satisfaction in the country by the National Rural Health Association (NRHA). Art Blank and Chrissi Harding received the award on behalf of MDI Hospital at a ceremony held during NRHA's Critical Access Hospital Conference in Austin, Texas in October 2013.

hrissi Harding and Art Blank accept the Top 20 Critical Access Hospital Award for patient satisfaction on behalf of MDI Hospital from 

  • Overall Best Performer 2002 - 2013 - Mount Desert Island Hospital is the only hospital in the nation to earn the Overall Best Performer Award for patient satisfaction for 11 consecutive years. The Overall Best Performer Award is earned by scoring in the top five percent in the nation in patient surveys conducted by Avatar International, a national hospital patient consulting firm. This award not only reflects the consistently excellent quality of care throughout the organization, but the continually outstanding quality of care through the years.
  • Exceeding Patient Expectations 2002 - 2007, 2009, 2010, 2012, 2013
  • Five Star Service, Loyalty, & Endorsement for In-patient Care 2007, 2013
  • Five Star Service Award for Emergency Department 2008, 2010, 2013
  • HCAHPS Best Performer - Small Hospital - Willingness to Recommend 2013
  • Most Improved Outpatient Services 2004
  • Innovation Award for Communication 2006

Other Awards

  • NRHA's Top 20 Critical Access Hospitals 2012, 2013 -The top 20 critical access hospitals, including MDI Hospital, scored best among critical access hospitals on iVantage Health Analytics’ Hospital Strength Index for Patient Perspective. The Patient Perspective index is a patient rating of hospital performance based on rankings on two Hospital Compare categories; Overall Rating and Highly Recommend. Hospital Compare was created by the Centers for Medicare and Medicaid Services to measure the quality of care at Medicare-certified hospitals.
  • Harvard Pilgrim Health Care Hospital Honor Roll, 2012, 2013 - The Harvard Pilgrim Health Care Hospital Honor Roll recognizes those adult, acute care hospitals whose performance was among the top 25% of those measured nationally on a set of composite clinical quality, patient experience and patient safety measures, as reported by the Centers for Medicare & Medicaid Services (CMS) on Hospital Compare and the Leapfrog Group.
  • Healthgrades Outstanding Patient Experience Award 2013 - MDI Hospital is one of 10 Maine hospitals to earn the recognition. According to the Healthgrades report, award winners were identified as providing outstanding performance in the delivery of a positive experience for patients during their hospital stay.
  • The Leapfrog Group's Top Rural Hospital Award 2011, 2012 –Top Hospital selections are based on national quality data and the results of Leapfrog’s annual survey, which measures hospitals’ performance on patient safety and quality, focusing on three critical areas of hospital care: how patients fare, resource use, and management structures in place to prevent errors.
  • VHA Leadership Award for Clinical Excellence 2012 -VHA Inc., the national health care network, awarded 28 of its member hospitals its 2012 VHA Leadership Award for Clinical Excellence. Members were recognized for meeting or exceeding national performance standards for clinical care and patient experience. VHA gives its Leadership Award for Clinical Excellence annually to recognize organizations that achieve top performance on clinical core measures established and tracked by the Centers for Medicare and Medicaid Services, including the Hospital Consumer Assessment of Health Providers and Services (HCAHPS) survey, which measures hospital patient satisfaction nationwide.
  • Outstanding Rural Health Organization 2007 - Presented by the National Rural Health Association (NRHA), this prestigious award recognizes organizations that improve access to health care for people living in rural areas. This award acknowledges MDI Hospital’s longstanding commitment to innovation and quality, and our comprehensive approach to improving access to health care. One of the more significant challenges to providing care in the MDI region is the geography. The MDI region includes islands and hamlets that are separated by large sections of Acadia National Park. Through collaboration and innovation, MDI Hospital continues to overcome these obstacles to access.
  • Maine Governor’s Council on Physical Activity Contest for Communities Award 2003, 2007 - The award, presented for both the Wellness Program's YES seated exercise program for seniors and for its Spring and Fall Walking Programs reaffirms the commitment our Hospital makes to helping members of our community adopt healthy, active lifestyles.




Mount Desert Island Hospital; Critical Access to Quality Care Since 1897
10 Wayman Lane • Bar Harbor, ME • 04609 • (207) 288-5081

© 2014  Mount Desert Island Hospital, all rights reserved.