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Patient Experience


HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a national, standardized survey of hospital patients. HCAHPS (pronounced “H-caps”) was created to publicly report the patient’s perspective of hospital care. The survey asks a random sample of recently discharged patients about important aspects of their hospital experience. The HCAHPS results allow consumers to make fair and objective comparisons between hospitals, and of individual hospitals to state and national benchmarks, on ten important measures of patients’ perspectives of care. For more information, click here –

The rates displayed in these graphs are from data reported for from April 2013 – March 2014. Timing of this information is based on release of information from the Centers for Medicare and Medicaid Services.

is for scores equal to or above the state and national averages.
is for scores between the state or national average.
is for scores below both the national and state averages.

Indicator of Quality State Hospital Average US Hospital Average MDI Hospital
Patients who reported that their nurses “Always” communicated well 82% 79% 91%
Patients who reported that their doctors “Always” communicated well 83% 82% 92%
Patients who reported that they “Always” received help as soon as they wanted  72% 71% 85%
Patients who reported that their pain was “Always” well controlled 73% 71% 84%
Patients who reported that staff “Always” explained about medicines before giving it to them 69% 64% 76%
Patients who reported that their room and bathroom were “Always” clean 80% 73% 85%
Patients who reported that the area around their room was “Always” quiet at night 59% 61% 71%
Patients who reported that YES, they were given information about what to do during their recovery at home 90% 85% 96%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 74% 71% 88%
Patients who reported YES, they would definitely recommend the hospital 77% 71% 91%