Mount Desert Island Hospital has been named one of the Top 20 Critical Access Hospitals (CAHs) for patient satisfaction in the country by the National Rural Health Association (NRHA).
Art Blank and Chrissi Harding received the award on behalf of MDI Hospital at a ceremony held during NRHA’s Critical Access Hospital Conference in Austin, Texas earlier this month.
“MDI Hospital’s consistently high patient satisfaction is a direct reflection of the commitment of our staff to providing the highest quality, compassionate care at every opportunity,” said Blank. “We all take pride in providing a level of personalized care that is only possible in a tight-knit and highly supportive community like Mount Desert Island.”
The top 20 critical access hospitals, including MDI Hospital, scored best among critical access hospitals on iVantage Health Analytics’ Hospital Strength Index for Patient Perspective. The list was announced Sept. 28 during the NRHA’s Critical Access Hospital Conference in Kansas City, Mo. MDI Hospital is joined in the top 20 by Charles A. Dean Memorial Hospital in Greenville, the only other Maine hospital to achieve the recognition.
The Patient Perspective index is a rating of hospital performance based on rankings on two Hospital Compare categories; Overall Rating and Highly Recommend. Hospital Compare was created by the Centers for Medicare and Medicaid Services to measure the quality of care at Medicare-certified hospitals. In addition to this most recent recognition, in 2012 MDI Hospital received its tenth consecutive Best Overall Performer Award by Avatar International, a national health care analytics provider, and was one of only 28 hospitals nationwide to earn the 2012 VHA Leadership Award for Clinical Excellence. The National Rural Health Association is a nonprofit organization working to improve the health and well-being of rural Americans and providing leadership on rural health issues through advocacy, communications, education and research.