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MDI Hospital receives honor for Outstanding Patient Experience

April 15, 2013

Would you recommend a hospital to a friend or family member? It’s an insightful question that is a gauge of a patient’s satisfaction with the care and treatment he or she received. The endorsements patients at Mount Desert Island Hospital provided have led to the organization being among the nation’s top 15 percent of hospitals for patient experience.

A newly released report by Healthgrades, an online resource for information about physicians and hospitals, looks at the 455 hospitals nationwide that are recipients of the 2013 Healthgrades Outstanding Patient Experience Award. MDI Hospital is one of 10 Maine hospitals to earn the recognition. According to the Healthgrades report, award winners were “identified as providing outstanding performance in the delivery of a positive experience for patients during their hospital stay.”

“Putting the patient first is the foundation our team builds upon to provide the highest levels of service possible,” said Arthur J. Blank, MDI Hospital’s president/CEO. “Being able to provide truly personalized, compassionate, quality care is what sets this organization apart.”

Healthgrades’ Outstanding Patient Experience Award is based on HCAHPS patient survey data released from the Centers for Medicare and Medicaid Services (CMS) in December 2012, covering patients discharged between April 2011 and March 2012.

For more than a decade, patients have consistently commented on their overall positive experiences at MDI Hospital. In 2012 alone, MDI Hospital collected five national awards for quality care including the Top 20 Critical Access Hospital from the National Rural Health Association, the Top Rural Hospital Award from The Leapfrog Group, and Best Overall Performer from Avatar International.

Blank attributes the many partnerships the hospital has forged as contributing to the organization’s overall success. For example, MDI Hospital’s groundbreaking educational partnership with the University of Pennsylvania Perelman School of Medicine provides enhanced educational opportunities for caregivers by providing a direct link to one of the nation’s leading academic medical centers. “In some cases our patients have access now to leading edge lifesaving techniques that will be the standard of care in the future,” Blank said.

Mount Desert Island Hospital and affiliated health centers serve residents and visitors in the MDI region with a comprehensive range of health care services with a uniquely warm and neighborly approach. A 24-hour ER offers always-open access to care. In addition, MDI Hospital offers state-of-the-art imaging services, orthopedics, behavioral health, in-house lab services, and primary care for the entire family.

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